Refund Policy

At Twilight Getaways, we understand that travel plans can change. Our Refund Policy is designed to be transparent and fair for our valued customers.

1. Cancellation by Customer

If you wish to cancel your booking, please inform us in writing via email. Refunds will be processed based on the following conditions:

• ✅ More than 30 days before departure – 80% refund
• ✅ 15–30 days before departure – 50% refund
• ✅ Less than 15 days before departure – No refund

2. Cancellation by Twilight Getaways

If we cancel a tour due to unforeseen circumstances, you will be entitled to a full refund or may opt to transfer the booking to another available package.

3. Non-Refundable Services

Certain components like visa fees, travel insurance, flight tickets, and service charges may be non-refundable, depending on third-party terms.

4. Refund Process

Refunds will be processed within 7–10 business days to the original payment method. Delays may occur depending on your bank or payment gateway.

5. No Show & Late Arrivals

No refunds will be issued for no-shows or for customers arriving late, which leads to missing scheduled activities or transport.

6. Contact for Cancellations

To initiate a cancellation or refund, please email us at support@twilightgetaways.com or call us at +91 9147737915.

Last Updated: July 3, 2025